Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a tracking number by email once your order has shipped.

Domestic Shipping (United States)

Standard shipping within the United States takes approximately 5 to 7 business days from the date of shipment. Free shipping is available on all US orders over $50.

International Shipping

We ship internationally to most countries. International orders take approximately 7 to 14 business days from the date of shipment, depending on your location and local customs processing. Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in your order total and are outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight. Orders over $50 qualify for free shipping within the United States.

Delays

We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. All delivery times are estimates and are not guaranteed. Once your order is transferred to the carrier, risk of loss passes to you.

Lost or Stolen Packages

If your tracking shows your package was delivered but you have not received it, please check with neighbors and your local post office first. If the package cannot be located, contact us at support@getpawsupps.com and we will do our best to assist you.

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us at support@getpawsupps.com as soon as possible after placing it. Once an order has been shipped, we are unable to make changes or cancellations.